Policy
How booking works
A security deposit holds your dates and goes back to your card when you arrive. You pay the total for your stay in cash.
The security deposit
- Every booking has a deposit in Cuban pesos. It's a single payment, however many nights you stay.
- It isn't part of the price: it goes back to your card when the owner confirms you arrived. We also ask you.
- We tell you the amount on WhatsApp, depending on your booking.
- You pay the total for the stay in cash. Before paying, we write down the total in dollars, the currency you'll pay in and the rate, if it's in pesos.
How to pay it safely
- You have 24 hours to pay. Your dates are held once we see the payment in our account.
- The deposit goes back only to the card that paid, in the same pesos, with no adjustment for the rate.
- The account we collect on never changes over chat. If anyone tells you otherwise, check it on our official channels.
- If you're outside Cuba, for now a relative in Cuba pays it, and it goes back to their card.
If you cancel
- With 14 days' notice or more, we return it in full.
- Between 7 and 14 days, we return half or change your dates.
- With less than 7 days, it isn't returned.
- At Christmas and New Year, you need 30 days' notice to get it back in full.
- If you book 14 days or more ahead, you have 24 hours to change your mind and get it back in full.
- Whatever is due back arrives within 7 days at most.
If you don't arrive, or arrive late
- If by 12:00 the next day you haven't arrived or let us know, it counts as a no-show and the deposit isn't returned. We ask you first.
- If you arrive late, we still return it.
If the house falls short
- If the house isn't as we promised, or your dates were sold, you pay nothing: we return the deposit the same day and find you another house.
- An owner who cancels without serious cause loses the site's seal.
If something serious happens in Cuba
- A cyclone with a Civil Defence warning, a prolonged general blackout, water shortage or restrictions: we tell you and you choose between keeping the booking, changing the dates for free or getting the deposit back.
Questions: WhatsApp +53 5800 1957.